Our Act “No-Show Guarantee” gives you the confidence to know that whoever you book will turn up, as and when expected. However, we can all be subjected to things beyond our control! When this happens to an Act you book through GizaGig and they fail to show up for the gig or cancel last minute, we still want to ensure your event is a success. We will start by searching our extensive database to find as close a match as possible to your original Act. However, on occasion this be possible. Where it’s not, we will pay you a “No-Show Guarantee” goodwill fee to help cover any inconveniences experienced. Acts covered by guarantee will display the “No Show Guarantee” icon on their profiles.
What can I Claim for?
As a Booker, you may lodge a claim in any of the following circumstances:
How Much can I Claim?
The amount paid depends on the event type and agreed fee:
Does it Apply to All Bookings?
No. It applies only to Acts that have earned “No-Show Guarantee” status. These Acts will display the guarantee seal on search results and on their Act profile.
How are Claims Made?
Claims must be lodged via the system within 24hrs of the intended event start time. You will be asked to outline why you are lodging the claim. We will then contact the Act, outlining your claim, allowing them 5 working days in which to respond. Where they accept the claim or fail to respond, payment will be made to you. Where the Act disputes the claim, they will be asked to provide evidence to back-up their counter-claim. You may also be asked to submit proof of your claim. GizaGig Admin will then adjudicate, providing a final decision on the claim.